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Privacy Policy


1.1 Kelso Races Limited (“we” or “us”) are a data controller of the personal information we 

receive from or collect about you. We are registered as a data controller with the 

Information Commissioner’s Office and our registration number is ZA377222. We can be 

contacted at the following: Tel: 01573 221221 Email: Post: Kelso 

Racecourse, Kelso, Roxburghshire, TD5 7SX 

1.2 We are committed to protecting the privacy and security of your personal information. 

1.3 This privacy notice describes how we collect and use personal information about you 

during and after your relationship with us. 


2.1 We will collect your personal contact details such as name, title, gender, date of birth, 

address, telephone number(s) and email address. 

2.2 We may also collect details of any disabilities or other health issues that you have if we 

need them to administer your visit to our racecourse. 

2.3 We may also collect some information about you as you use our website (including your 

IP address), as described further in the ‘Cookies’ section below. 

2.4 We will record CCTV footage of you when you visit our racecourse. 


3.1 We collect personal information about you when event tickets or hospitality are purchased 

from us, either using our website, by phone or in person. We may collect further 

information from you if you otherwise correspond with us by phone or email. 

3.2 If you purchase tickets at the racecourse on a race day, we will not collect any personal 

information from you as part of that purchase process (the only details that you provide 

would be your credit or debit card information which is provided directly to the payment 

services provider and is not collected or stored by us). 

3.3 We will also collect your name and email address if you register to use the free wi-fi 

network at our racecourse. 

3.4 Please note that our website may, from time to time, contain links to and from the websites 

of advertisers and other partner organisations. If you follow a link to any of these websites, 

please note that these websites have their own privacy policies and that we do not accept 

any responsibility or liability for these policies. Please check these policies before you 

submit any personal data to these websites. 


3.5 This section explains how our website uses cookies. Cookies are text files placed on your 

computer to collect standard internet log information and visitor behaviour information. 

This information is used to track visitor use of the website and to compile statistical reports 

on website activity. For further information visit or 

3.6 You can set your browser not to accept cookies and the above websites tell you how to 

remove cookies from your browser. However, in a few cases some of our website features 

may not function as a result. 



4.1 We will collect, store, use and share information about you in order to administer our 

relationship with you as our customer and to manage our business more generally. 

Information you provide to us 

4.2 We will use this information to perform the contract we have entered into with you – i.e. to 

contact you (including as necessary to send you tickets you have booked through us) and 

to verify your identity when you visit our racecourse. 

4.3 We may also use this information in other ways when it is in our legitimate interests to do 

so – i.e. so we can respond to your enquiries or to process your requests in relation to 

your information. Where we don’t need (under applicable data protection law) to gain your 

express consent to send you marketing materials or other information about our 

racecourse or events, we will do so again in order to achieve our legitimate interests. 

4.4 We may also process the personal information that you provide to us in order to comply 

with our legal obligations, where we need to protect your interests (or someone else’s 

interests) or where it is needed in the public interest. 

4.5 We may (in circumstances where we do not have another legal basis on which to do so) 

ask you to consent to us processing your information – e.g. when sending you marketing 

materials from time to time or to process your health data in order to administer your visit 

to our racecourse. If we do so, we will provide you with details of the information that we 

would like and the reason(s) we need it, so that you can consider whether you wish to 

consent. As we will explain at the time we collect any such consent, you have the right to 

withdraw the consent you have provided at any time. We may also ask if you would like to receive marketing from Racing TV. If you give us your consent, we will share your information so that Racing TV can contact you directly with offers and promotions. 

4.6 If you fail to provide certain information when requested, we may not be able to perform 

the contract we have entered into with you (such as selling you tickets), or we may be 

prevented from complying with our legal obligations (such as to ensure the health and 

safety of visitors to our racecourse). If you withdraw your consent to us processing your 

personal information (where consent has been provided), that might also have an impact 

on our ability to permit you to visit our racecourse. 

4.7 Please note that we may process your personal information without your knowledge or 

consent where this is required or permitted by law. 

Information we collect from you 

4.8 As described above, we may collect certain information from you when you use our site. 

We will use this to ensure that content from our site is presented in the most effective 

manner for you and for your computer, making the site easier for you to use and providing 

you with access to all parts of the site. 

4.9 We also use this information to measure or understand the effectiveness of advertising 

we serve to you and others, and to deliver relevant advertising to you. 


5.1 We will share your personal information with the following third parties where required by 

law, where it is necessary to administer the working relationship with you or where we 

have another legitimate interest in doing so. 

5.2 “Third parties” includes third-party service providers (including contractors and designated 

agents), and other entities within our group. The following activities are carried out by 

third-party service providers: administering CCTV, administering payments made over the 

website, distributing tickets, assisting with our marketing campaigns. 

5.3 Our third-party service providers and other entities in the group are required to take 

appropriate security measures to protect your personal information in line with our policies. 


We do not allow our third-party service providers to use your personal data for their own 

purposes. We only permit them to process your personal data for specified purposes and 

in accordance with our instructions. 

5.4 We will share your personal information with other entities in our group, for example as 

part of our regular reporting activities on company performance and business planning, 

for system maintenance support and for hosting of data. 

5.5 We may share your personal information with other third parties, for example if our 

business or assets are to acquired by another company. We may also need to share your 

personal information with a regulator or otherwise to comply with the law. 

5.6 We may transfer personal information about you outside of the European Economic Area 

(EEA). To ensure that your personal information receives an adequate level of protection 

we will put in place appropriate measures to ensure that your personal information is 

treated by those third parties in a way that is consistent with and which respects the EU 

and UK laws on data protection. 

5.7 We may share your personal data with Racing TV if you give us consent to do so. 


6.1 We have put in place appropriate security measures to prevent your personal information 

from being accidentally lost, used or accessed in an unauthorised way, altered or 

disclosed. In addition, we aim to limit access to your personal information to those 

employees, agents, contractors and other third parties who have a business need to know. 


7.1 We will only retain your personal information for as long as we consider it necessary to 

fulfil the purposes we collected it for, including for the purposes of satisfying any legal, 

accounting, or reporting requirements. To determine the appropriate retention period for 

personal data, we consider the amount, nature, and sensitivity of the personal data, the 

potential risk of harm from unauthorised use or disclosure of your personal data, the 

purposes for which we process your personal data and whether we can achieve those 

purposes through other means, the applicable legal requirements and other factors that 

we consider relevant. 

7.2 We retain CCTV footage for a period of up to one year. 

7.3 In some circumstances we may anonymise your personal information so that it can no 

longer be associated with you, in which case we may use such information without further 

notice to you. 


8.1 Under certain circumstances and subject to certain conditions, by law you have the right 


  • Request access to your personal information (commonly known as a “data

subject access request”). This enables you to receive a copy of the personal 

information we hold about you. 

  • Request correction of the personal information that we hold about you. This

enables you to have any incomplete or inaccurate information we hold about you 


  • Request erasure of your personal information. This enables you to ask us to

delete or remove personal information where there is no good reason for us 

continuing to process it. You also have the right to ask us to delete or remove 

your personal information where you have exercised your right to object to 

processing (see below). 


  • Object to processing of your personal information where we are relying on a

legitimate interest (or those of a third party) and there is something about your 

particular situation which makes you want to object to processing on this ground. 

You also have the right to object where we are processing your personal 

information for direct marketing purposes. 

  • Request the restriction of processing of your personal information. This

enables you to ask us to suspend the processing of personal information about 

you, for example if you want us to establish its accuracy or the reason for 

processing it. 

  • Request the transfer of your personal information to another party.

8.2 You will not have to pay a fee to access your personal information (or to exercise any of 

the other rights). However, we may charge a reasonable fee if your request for access is 

clearly unfounded or excessive. Alternatively, we may refuse to comply with the request 

in such circumstances. 

8.3 We may need to request specific information from you to help us confirm your identity and 

ensure your right to access the information (or to exercise any of your other rights). This 

is another appropriate security measure to ensure that personal information is not 

disclosed to any person who has no right to receive it. 

8.4 In the limited circumstances where you may have provided your consent to the collection, 

processing and transfer of your personal information for a specific purpose, you have the 

right to withdraw your consent for that specific processing. To withdraw your consent, 

please contact us using the contact details at the top of this privacy notice. Once we have 

received notification that you have withdrawn your consent, we will no longer process your 

information for the purpose or purposes you originally agreed to, unless we have another 

legitimate basis for doing so in law. 

9 If you are unsatisfied with our response to any data protection issues you raise with us, 

you have the right to make a complaint to the Information Commissioner’s Office (ICO). 

The ICO is the authority in the UK which is tasked with the protection of personal data and 



10.1 We reserve the right to update this privacy notice at any time, and we will provide you with 

a new privacy notice when we make any substantial updates. We may also notify you in 

other ways from time to time about the processing of your personal information.